{"id":258302,"url":"\/delivery-returns\/","layout":"standard","version":"2022-08-04T17:50:26.000000Z","blocks":[{"id":1772890,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":30743437,"value":"

Delivery & Returns<\/span><\/h2>"},"borderRadius":{"id":30743438,"value":"#{text.border.radius}"},"textColor":{"id":30743439,"value":"#{text.color}"},"backgroundColour":{"id":30743440,"value":"#0000"},"truncateHeight":{"id":30743441,"value":null},"template":{"id":30743442,"value":"text"},"padding":{"id":30743443,"value":"6"},"fullWidth":{"id":30743444,"value":"0"},"fullBackgroundColor":{"id":30743445,"value":"#{text.fullBackground.color}"},"conditions":{"id":30743446,"value":"[]"}}},{"id":1772891,"type":"row","published":1,"size":{"x":12,"y":0},"order":1,"items":[{"id":1772892,"type":"pod","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"title":{"id":30743459,"value":null},"copy":{"id":30743460,"value":null},"media":{"id":30743461,"value":"image"},"image":{"id":30743462,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/f1u1xmbpsb1caaoq0azggprzdimyqf93mteeakze9cmgdawd.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":30743463,"value":null},"autoplayInBackground":{"id":30743464,"value":"1"},"titleSize":{"id":30743465,"value":"1"},"overlay":{"id":30743466,"value":"1"},"href":{"id":30743467,"value":null},"borderRadius":{"id":30743468,"value":"#{image.border.radius}"},"padding":{"id":30743470,"value":"6"},"fullWidth":{"id":30743471,"value":"0"},"fullBackgroundColor":{"id":30743472,"value":"#fff0"},"ratio":{"id":30743474,"value":"short"},"template":{"id":31769390,"value":"pod"}}},{"id":1815427,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"padding":{"id":31769391,"value":"2"},"html":{"id":31769392,"value":"

Shipping Costs and Locations<\/h2>

How fast are orders shipped?<\/strong><\/h5>

Most orders are printed the same working day. The shipping time depends on where your order is being sent to and the delivery option selected. Options range from standard shipping to expedited and tracked worldwide delivery, for orders placed before 1pm we even offer next working day UK Priority delivery. You can find all the shipping information when you reach the cart and choose the shipping service that suits you. Once you've placed your order, you'll receive an email confirmation including an estimated delivery date for your order.<\/p>

Please note: Deliveries may be affected by public, bank or international holidays.<\/p>

How much is shipping?<\/strong><\/h5>

UK<\/u><\/strong><\/h3>

ORDERS UNDER \u00a350<\/u><\/strong><\/p>

UK Standard \u00a34.00 (2-3-days)<\/p>

UK 1st Class \u00a36.00 (1-2-days)<\/p>

UK Priority \u00a39.50 (Next Day if ordered before 1 pm)<\/p>

FREE UK DELIVERY ON ALL ORDERS OVER \u00a350<\/u><\/strong><\/p>

EU COUNTRIES<\/u><\/strong><\/h3>

ALL EU ORDERS UNDER \u00a3100<\/u><\/strong><\/p>

EU Standard \u00a36.00 (3-10-days)<\/p>

EU Tracked & Signed \u00a315.00 (3-10-days)<\/p>

FREE DELIVERY TO THE EU ON ALL ORDERS OVER \u00a3100<\/u><\/strong><\/p>

OTHER INTERNATIONAL COUNTRIES<\/u><\/strong><\/h3>

ALL INTERNATIONAL ORDERS UNDER \u00a3100<\/u><\/strong><\/p>

International \u00a37.00 (7-14-days)<\/p>

International Tracked & Signed \u00a315.50 (7-14-days)<\/p>

FREE DELIVERY TO INTERNATIONAL COUNTRIES ON ALL ORDERS OVER \u00a3100<\/u><\/strong><\/p>

Can I track my order?<\/strong><\/h5>

For UK orders we dispatch all parcels with tracking information. If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's\u00a0For UK orders we dispatch all parcels with tracking information. If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace service so you can stay updated on its journey to your shipping address.<\/p>

For EU\/ International deliveries, detailed tracking is not available once your order leaves the UK.<\/p>

Places We Deliver In Alphabetical Order<\/u><\/strong><\/span><\/h3>

A<\/u><\/strong><\/span><\/p>

Andorra, Argentina, Australia, Austria<\/span><\/p>

B<\/u><\/strong><\/span><\/p>

Belgium, Bulgaria<\/span><\/p>

C<\/u><\/strong><\/span><\/p>

Canada, Cape Verde, China, Costa Rica, Croatia, Czech Republic<\/span><\/p>

D<\/u><\/strong><\/span><\/p>

Denmark<\/span><\/p>

E<\/u><\/strong><\/span><\/p>

Egypt, Estonia<\/span><\/p>

F<\/u><\/strong><\/span><\/p>

Falkland Islands, Faroe Islands, Finland, France<\/span><\/p>

G<\/u><\/strong><\/span><\/p>

Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey<\/span><\/p>

H<\/u><\/strong><\/span><\/p>

Hungary<\/span><\/p>

I<\/u><\/strong><\/span><\/p>

Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy<\/span><\/p>

J<\/u><\/strong><\/span><\/p>

Japan, Jersey<\/span><\/p>

K<\/u><\/strong><\/span><\/p>

Kenya<\/span><\/p>

L<\/u><\/strong><\/span><\/p>

Latvia, Liechtenstein, Lithuania, Luxembourg<\/span><\/p>

M<\/u><\/strong><\/span><\/p>

Malta, Monaco<\/span><\/p>

N<\/u><\/strong><\/span><\/p>

Netherlands, New Caledonia, New Zealand, Norfolk Island, Norway<\/span><\/p>

P<\/u><\/strong><\/span><\/p>

Poland, Portugal<\/span><\/p>

R<\/u><\/strong><\/span><\/p>

Romania<\/span><\/p>

S<\/u><\/strong><\/span><\/p>

San Marino, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland<\/span><\/p>

T<\/u><\/strong><\/span><\/p>

Taiwan<\/span><\/p>

U<\/u><\/strong><\/span><\/p>

United Kingdom, United States, United States Minor Outlying Islands, Uruguay<\/span><\/p>

Why don't you ship to my country?<\/strong><\/h5>

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.<\/p>

Can I combine orders to save on postage?<\/strong><\/h5>

No, once an order has been placed it\u2019s given its own unique order number. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders.<\/p>

Are there any additional charges for orders outside of the UK?<\/strong><\/h5>

When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the products reach the specified delivery location. Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.<\/p>"},"textColor":{"id":31769393,"value":"#080808"}}}],"properties":{"icon":{"id":30743448,"value":null},"title":{"id":30743449,"value":null},"backgroundColor":{"id":30743451,"value":"#{feature.background.color}"},"padding":{"id":30743455,"value":"6"},"fullWidth":{"id":30743456,"value":"0"},"fullBackgroundColor":{"id":30743457,"value":"#{feature.fullBackground.color}"},"buttonText":{"id":30743511,"value":null},"direction":{"id":31769386,"value":"column"},"textColor":{"id":31769387,"value":"#080808"},"copy":{"id":31769388,"value":"

Shipping Costs and Locations<\/h2>

How fast are orders shipped?<\/strong><\/h5>

Most orders are printed the same working day. The shipping time depends on where your order is being sent to and the delivery option selected. Options range from standard shipping to expedited and tracked worldwide delivery, for orders placed before 1pm we even offer next working day UK Priority delivery. You can find all the shipping information when you reach the cart and choose the shipping service that suits you. Once you've placed your order, you'll receive an email confirmation including an estimated delivery date for your order.<\/p>

Please note: Deliveries may be affected by public, bank or international holidays.<\/p>

How much is shipping?<\/strong><\/h5>

UK<\/u><\/strong><\/h3>

ORDERS UNDER \u00a350<\/u><\/strong><\/p>

UK Standard \u00a34.00 (2-3-days)<\/p>

UK 1st Class \u00a36.00 (1-2-days)<\/p>

UK Priority \u00a39.50 (Next Day if ordered before 1 pm)<\/p>

FREE UK DELIVERY ON ALL ORDERS OVER \u00a350<\/u><\/strong><\/p>

EU COUNTRIES<\/u><\/strong><\/h3>

ALL EU ORDERS UNDER \u00a3100<\/u><\/strong><\/p>

EU Standard \u00a36.00 (3-10-days)<\/p>

EU Tracked & Signed \u00a315.00 (3-10-days)<\/p>

FREE DELIVERY TO THE EU ON ALL ORDERS OVER \u00a3100<\/u><\/strong><\/p>

OTHER INTERNATIONAL COUNTRIES<\/u><\/strong><\/h3>

ALL INTERNATIONAL ORDERS UNDER \u00a3100<\/u><\/strong><\/p>

International \u00a37.00 (7-14-days)<\/p>

International Tracked & Signed \u00a315.50 (7-14-days)<\/p>

FREE DELIVERY TO INTERNATIONAL COUNTRIES ON ALL ORDERS OVER \u00a3100<\/u><\/strong><\/p>

Can I track my order?<\/strong><\/h5>

For UK orders we dispatch all parcels with tracking information. If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's\u00a0For UK orders we dispatch all parcels with tracking information. If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace service so you can stay updated on its journey to your shipping address.<\/p>

For EU\/ International deliveries, detailed tracking is not available once your order leaves the UK.<\/p>

Places We Deliver In Alphabetical Order<\/u><\/strong><\/span><\/h3>

A<\/u><\/strong><\/span><\/p>

Andorra, Argentina, Australia, Austria<\/span><\/p>

B<\/u><\/strong><\/span><\/p>

Belgium, Bulgaria<\/span><\/p>

C<\/u><\/strong><\/span><\/p>

Canada, Cape Verde, China, Costa Rica, Croatia, Czech Republic<\/span><\/p>

D<\/u><\/strong><\/span><\/p>

Denmark<\/span><\/p>

E<\/u><\/strong><\/span><\/p>

Egypt, Estonia<\/span><\/p>

F<\/u><\/strong><\/span><\/p>

Falkland Islands, Faroe Islands, Finland, France<\/span><\/p>

G<\/u><\/strong><\/span><\/p>

Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey<\/span><\/p>

H<\/u><\/strong><\/span><\/p>

Hungary<\/span><\/p>

I<\/u><\/strong><\/span><\/p>

Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy<\/span><\/p>

J<\/u><\/strong><\/span><\/p>

Japan, Jersey<\/span><\/p>

K<\/u><\/strong><\/span><\/p>

Kenya<\/span><\/p>

L<\/u><\/strong><\/span><\/p>

Latvia, Liechtenstein, Lithuania, Luxembourg<\/span><\/p>

M<\/u><\/strong><\/span><\/p>

Malta, Monaco<\/span><\/p>

N<\/u><\/strong><\/span><\/p>

Netherlands, New Caledonia, New Zealand, Norfolk Island, Norway<\/span><\/p>

P<\/u><\/strong><\/span><\/p>

Poland, Portugal<\/span><\/p>

R<\/u><\/strong><\/span><\/p>

Romania<\/span><\/p>

S<\/u><\/strong><\/span><\/p>

San Marino, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland<\/span><\/p>

T<\/u><\/strong><\/span><\/p>

Taiwan<\/span><\/p>

U<\/u><\/strong><\/span><\/p>

United Kingdom, United States, United States Minor Outlying Islands, Uruguay<\/span><\/p>

Why don't you ship to my country?<\/strong><\/h5>

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.<\/p>

Can I combine orders to save on postage?<\/strong><\/h5>

No, once an order has been placed it\u2019s given its own unique order number. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders.<\/p>

Are there any additional charges for orders outside of the UK?<\/strong><\/h5>

When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the products reach the specified delivery location. Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.<\/p>"},"template":{"id":31769389,"value":"feature"}}},{"id":1772977,"type":"row","published":1,"size":{"x":12,"y":0},"order":2,"items":[{"id":1772978,"type":"pod","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"title":{"id":30745149,"value":null},"copy":{"id":30745150,"value":null},"media":{"id":30745151,"value":"image"},"image":{"id":30745152,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/cs6ijas5qr5v40h1n6yoogeh1mtbud22zkf71r8f6lwz9zsg.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":30745153,"value":null},"autoplayInBackground":{"id":30745154,"value":"1"},"titleSize":{"id":30745155,"value":"1"},"overlay":{"id":30745156,"value":"1"},"href":{"id":30745157,"value":null},"borderRadius":{"id":30745158,"value":"#{image.border.radius}"},"padding":{"id":30745160,"value":"6"},"fullWidth":{"id":30745161,"value":"0"},"fullBackgroundColor":{"id":30745162,"value":"#fff0"},"ratio":{"id":30745164,"value":"short"},"template":{"id":31769399,"value":"pod"}}},{"id":1815428,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"padding":{"id":31769400,"value":"2"},"html":{"id":31769401,"value":"

Returns<\/h2>

How do I return my order?<\/strong><\/span><\/h5>

Click the Button at the bottom of this section click on returns and follow the instructions. We make it as easy and hassle-free as possible for customers.<\/p>

Have you received my return?<\/strong><\/span><\/h5>

You should allow for up to 14 working days for orders to arrive back to us, but we process them the same day they arrive. If you navigate through the FAQs to the section marked Other, there is a tracking system which will allow you to monitor whether your order has arrived back with us. This is the same system we use, so if the data shows your order hasn't arrived with us yet, we won't be able to provide more information.<\/span><\/p>

When will I receive my refund\/exchange?<\/strong><\/span><\/h5>

We process returns\/exchanges the same day they arrive back with us. Refunds are usually automatic but can take 5-10 working days to appear in your account.<\/span><\/p>

How do I return a gift item?<\/strong><\/span><\/h5>

If you have received an item as a gift and wish to return it, no problem at all. We recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the items. To get your returns information you\u2019ll need to head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018How do I return my order?\u2019. Fill in the drop down menus for all of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us. If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory. Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory. If you're still stuck, use the contact form to get in touch with our support team and we can check this out for you.<\/p>

What is your returns policy?<\/strong><\/span><\/h5>

If your order meets our returns policies, you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. If you're in the UK we provide a Freepost returns address. For EU\/ International orders you'll need to pay to post the items back to us.<\/p>

However, unless they are defective, we cannot accept returns of custom products or any products that have been washed or worn.<\/p>

Please see the FAQs in the My Order section for more details on how to return your order.<\/p>

I don't have a printer to print off the returns information, can I still return my order?<\/strong><\/span><\/h5>

If you don\u2019t have a printer, you can still return your items to us. After completing the online returns form, simply write out the information by hand and you\u2019ll still be able to send items back to us. Make sure to include the number of the returns bar code so our team can properly process your items. Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/span><\/p>

Can I return items purchased in a bundle?<\/strong><\/span><\/h5>

Yes you can, but please note, if you return individual items from a bundle, you break the special offer of that bundle. Products bought as part of bundle deals if returned separately, will result in the full price being charged for other items kept from the bundle. Your refund will be adjusted accordingly.<\/p>"},"textColor":{"id":31769402,"value":"#000000"}}},{"id":1815429,"type":"button","published":1,"size":{"x":12,"y":0},"order":2,"items":[],"properties":{"text":{"id":31769403,"value":"This Button Goes Places"},"href":{"id":31769404,"value":"https:\/\/tdsqualityfashion.com\/help\/how-do-i-return-my-order\/"},"borderRadius":{"id":31769405,"value":"#{feature.border.radius}"},"align":{"id":31769406,"value":"left"},"primaryColor":{"id":31769407,"value":"#{button.primary.color}"},"secondaryColor":{"id":31769408,"value":"#000000"},"primary":{"id":31769409,"value":"0"}}}],"properties":{"icon":{"id":30745138,"value":null},"title":{"id":30745139,"value":null},"backgroundColor":{"id":30745141,"value":"#{feature.background.color}"},"padding":{"id":30745145,"value":"6"},"fullWidth":{"id":30745146,"value":"0"},"fullBackgroundColor":{"id":30745147,"value":"#{feature.fullBackground.color}"},"direction":{"id":31769394,"value":"column"},"textColor":{"id":31769395,"value":"#000000"},"buttonText":{"id":31769396,"value":"This Button Goes Places"},"copy":{"id":31769397,"value":"

Returns<\/h2>

How do I return my order?<\/strong><\/span><\/h5>

Click the Button at the bottom of this section click on returns and follow the instructions. We make it as easy and hassle-free as possible for customers.<\/p>

Have you received my return?<\/strong><\/span><\/h5>

You should allow for up to 14 working days for orders to arrive back to us, but we process them the same day they arrive. If you navigate through the FAQs to the section marked Other, there is a tracking system which will allow you to monitor whether your order has arrived back with us. This is the same system we use, so if the data shows your order hasn't arrived with us yet, we won't be able to provide more information.<\/span><\/p>

When will I receive my refund\/exchange?<\/strong><\/span><\/h5>

We process returns\/exchanges the same day they arrive back with us. Refunds are usually automatic but can take 5-10 working days to appear in your account.<\/span><\/p>

How do I return a gift item?<\/strong><\/span><\/h5>

If you have received an item as a gift and wish to return it, no problem at all. We recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the items. To get your returns information you\u2019ll need to head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018How do I return my order?\u2019. Fill in the drop down menus for all of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us. If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory. Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory. If you're still stuck, use the contact form to get in touch with our support team and we can check this out for you.<\/p>

What is your returns policy?<\/strong><\/span><\/h5>

If your order meets our returns policies, you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. If you're in the UK we provide a Freepost returns address. For EU\/ International orders you'll need to pay to post the items back to us.<\/p>

However, unless they are defective, we cannot accept returns of custom products or any products that have been washed or worn.<\/p>

Please see the FAQs in the My Order section for more details on how to return your order.<\/p>

I don't have a printer to print off the returns information, can I still return my order?<\/strong><\/span><\/h5>

If you don\u2019t have a printer, you can still return your items to us. After completing the online returns form, simply write out the information by hand and you\u2019ll still be able to send items back to us. Make sure to include the number of the returns bar code so our team can properly process your items. Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/span><\/p>

Can I return items purchased in a bundle?<\/strong><\/span><\/h5>

Yes you can, but please note, if you return individual items from a bundle, you break the special offer of that bundle. Products bought as part of bundle deals if returned separately, will result in the full price being charged for other items kept from the bundle. Your refund will be adjusted accordingly.<\/p>"},"template":{"id":31769398,"value":"feature"}}}],"properties":{"title":{"id":30743433,"value":"Delivery & Returns"},"isStorePage":{"id":30743434,"value":"1"},"description":{"id":30743435,"value":"Here you will find all the information you require about domestic deliveries and international deliveries and returns for TDS Quality Fashion."},"ogImage":{"id":30743436,"value":"https:\/\/images.podos.io\/hw61danhaafecdzmlhai4lth2xxgmbjobd830jwbhomb5nsp.jpeg.jpg?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":231589,"edited":true}